Privacy Policy

Belgravia Domestic Services Limited (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, Belgraviacleaners.co.uk, or communicate with us via email or online forms.

We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and other relevant privacy laws.

1. Who We Are

Business Name: Belgravia Domestic Services Limited
Website: www.belgraviacleaners.co.uk
Email Contact: contact@belgraviacleaners.co.uk
Registered in the UK

2. What Information We Collect

We may collect and process the following types of personal data:

Name and contact details (e.g., email address)
Address details (for service appointments)
Service preferences (frequency, location, access instructions, etc.)
Communication data (emails or messages you send to us)
Website usage data (via cookies and analytics tools)

We do not knowingly collect data from children or sensitive personal data unless required for a specific service and with consent.

3. How We Use Your Data

We use your data to:

Respond to your enquiries and service requests
Schedule and manage your cleaning appointments
Send booking confirmations, updates, and reminders
Improve our website and services
Comply with legal or regulatory obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

Under the UK GDPR, we process your data based on:

Consent – when you fill out a form or subscribe to updates
Contractual necessity – to deliver cleaning services you’ve requested
Legitimate interests – such as improving our website and services
Legal obligations – where we are required to retain certain information

5. Sharing Your Data

We may share your data with:

Our trusted staff or contractors for service delivery
Service providers (e.g., website hosting, email tools)
Legal or regulatory authorities where required

All third parties are contractually bound to protect your data in line with this policy.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:

Customer service data – up to 2 years after your last booking
Financial and booking records – up to 6 years (for tax/legal purposes)
Contact form submissions – up to 1 year unless otherwise agreed

You may request deletion at any time (subject to legal limitations).

7. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience. For full details, please refer to our Cookies Policy.

8. Your Data Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at contact@belgraviacleaners.co.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your data, including encrypted connections (SSL), secure backups, and access restrictions.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal changes or service updates. Please review this page periodically for the latest version.

11. Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact us:

Belgravia Domestic Services Limited
Email: contact@belgraviacleaners.co.uk
Website: www.belgraviacleaners.co.uk